Privacy Policy

Last Updated: 7 July 2026

1. Introduction

This Privacy Policy describes how Achieva Africa ("we", "us", or "our") collects, uses, stores, and protects your personal information when you use the Achieva Africa platform (the "Platform").

We respect your privacy and are committed to protecting your personal information. This Privacy Policy has been prepared in accordance with applicable data protection and privacy laws in the countries where Achieva Africa operates, including internationally recognized data protection principles. Where local laws provide additional rights or obligations, those laws shall apply to users in the relevant jurisdiction.

2. What We Collect

Account information, profile information, activity information, and technical information including cookies and device information as necessary to operate and improve the Platform.

3. How We Use Your Information

We use your information to provide the Platform, verify identities and credentials, process payments, communicate with users, improve our services, comply with legal obligations, and prevent fraud. We do not sell your personal information or disclose your contact details except as permitted by the Platform or with your consent.

4. Who We Share Information With

We share information only with users as permitted by Platform rules, trusted service providers, and legal or regulatory authorities where required.

Your personal information may be processed or stored in countries other than the country where you reside. Where personal data is transferred across borders, Achieva Africa implements appropriate technical, contractual, and organizational safeguards in accordance with applicable laws.

5. Admin Access to Messages

User messages are private by default. Administrators may access specific conversations only to investigate reported abuse, resolve disputes, investigate suspected violations, or comply with legal obligations. Such access is logged and limited to the relevant conversation. We rely on legitimate business interests or other lawful grounds permitted under applicable data protection laws while respecting users' privacy rights.

6. Your Privacy Rights

Depending on your country of residence and applicable law, you may have the right to access, correct, delete, restrict, object to processing, withdraw consent where applicable, and lodge a complaint with the relevant data protection authority in your jurisdiction.

To exercise your rights, contact info@achievaafrica.com.

7. How Long We Keep Your Data

We retain personal information while your account is active. Financial and transactional records are retained for the period required by applicable tax, accounting, and legal obligations. Other profile information is generally deleted within ninety (90) days after account closure unless longer retention is required by law, to prevent fraud, resolve disputes, or enforce legal rights. Backup data may remain in encrypted backups for up to twelve (12) months.

8. How We Protect Your Information

We use HTTPS encryption, encrypted password storage, access controls, and regular security reviews. No system is completely secure. If you believe your account has been compromised, contact info@achievaafrica.com immediately.

9. Cookies and Tracking

We use cookies and similar technologies to keep you signed in, remember preferences, and improve the Platform. You may manage cookies through your browser settings.

10. Children's Privacy

The Platform is not intended for anyone under 18 years of age. If we become aware that personal information from a child has been collected, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through email or in-platform notices.

12. Privacy Office

For privacy-related questions, requests, or complaints, contact our Privacy Office at info@achievaafrica.com.

13. Contact

Email: info@achievaafrica.com Website: www.achievaafrica.com

Important Notice

This Privacy Policy has been developed for Achieva Africa's operations across multiple African countries. Because privacy and data protection laws differ between jurisdictions, Achieva Africa will comply with the applicable legal requirements in each country where it operates. As the Platform expands, this Privacy Policy may be updated to reflect new legal, regulatory, or operational requirements. Achieva Africa recommends periodic legal review to ensure continued compliance with applicable data protection, consumer protection, and electronic commerce laws across its operating jurisdictions.